Conquering a
New Frontier
The Future is
Survive.
Thrive.
Grow.
2008. TaskUs Cavite (PH)
2020
For over a decade – through the best of times, worst of times, and everything in between – TaskUs has been at the forefront of the
outsourcing space, providing industry-leading support to over 100+ of the world’s biggest disruptors of the new economy. From an initial 20 Teammates in the Philippines to 19,000 spanning 16 sites in 5 countries, we’ve not only demonstrated our growth through excellence and innovation, but also our agility and expertise in adapting to any industry, market, and expectation. Now, we’re once again presented with a challenge unlike any other.
The COVID-19 pandemic has brought the world into a state of turmoil as cases continue to rise and as countries have gone on lockdown, taking a toll on everyone’s safety and security, as well as the future of our businesses. TaskUs has always believed in putting people before profits. However, this should never come at the cost of our industry-leading service standard that has come to define Us through the years.
This is the biggest challenge we’ve faced thus far, but our #RidiculouslyAwesome solution was simple:
Create, implement, and grow the industry’s best TaskUs @ Home (@home) model yet. Period.
Let's get started.
TaskUs @ Home
Seat Capacity:
5+ Billion
Location:
3rd Rock from the Sun
Floor Area:
510.1 Million km²
The embodiment of both our people-first commitment and culture of #Ridiculous innovation, TaskUs established on March 17, our newest “global site” which we’ve dubbed Cirrus. Free of literal and proverbial borders while keeping Teammates safe and secure, Cirrus is TaskUs’ answer to the ideal @home solution – A “cloud-based (wink)” global site that provides industry-leading support to you and your customers without sacrificing any of the quality, culture, transparency, expertise, and skill that has come to define us over the years. Cirrus promises the following:
A truly safe and secure work environment for your Teammates to perform, grow, and thrive.
The same global standard TaskUs has upheld all these years in terms of our people-first culture, commitment to innovation, standards of quality, ability to deliver exceptional results, and transparency in always keeping you in the loop.
The absolute highest standards in security, information technology, and media monitoring capabilities that, like our
Teammates, keep your brand safe and secure 24/7.
In just 7 days from its implementation, 90% of our existing clients have signed off on our Cirrus model. 8,000 Teammates are now working @home with 75% of our production capacity currently online. Virtually hiring across all of our geos to meet the ever-growing needs and expectations of our clients and their customers, one thing is certain:
We are here. We are ready.
So come, and thrive with
Since the early days of the COVID-19 Pandemic, TaskUs has been implementing and growing nothing less than the best TaskUs @ Home (@home) model there is, directly involving our 19,000 Teammates (we REFUSE to call them Agents) operating across 16 sites in 5 countries.
We are ready to go all this time without compromise and want you to be part of it all.
With over 90% of our production officially moved @home with all the corresponding security, communication, and operational best-practices to continue our industry-leading support, TaskUs fully commits to the success of your brands and customers by providing:
Get in touch and let be your guarantee.
CONTACT US
Less than 24 hours of processing time for all applicants.
Less than 2 weeks time from applicant recruitment
to campaign launch.
100% Cloud-Based learning/training, coaching, and reporting systems adopted by our clients.
Proven results, KPIs, and testimonials concerning our agility, efficacy, and overall delivery model.
We have the Teammates fully available, trained, and equipped to assist you in some of our most attractive markets.
Here’s a snapshot of our ready-to-deploy workforce.
USA
100% of US capacity is online and
available for WFH
200+ FTEs available for Blended
CX and Back Office out of our San
Antonio sites
100+ applicants in the pipeline per
week (TX and CA)
PHILIPPINES
1,000+ FTE available for Hybrid,
Blended CX
500+ FTE available for Content
Moderation & Data Enrichment
6,600+ applicants in the pipeline
per week
INDIA, MEXICO,
AND GREECE
100% of India capacity is online
and available for WFH
Ongoing hiring for all 3 countries
30+ (Tijuana,MX) to 200+ (Indore,
IN) applicants in the pipeline per
week
Our TaskUs @ Home model includes expanded security features to cover the current situation, including VPN testing, 2FA, a reinforced social media policy, and enhanced security agreements. Our VDI processes are as follows:
TASKUS @ HOME VDI SOLUTION
Home Workstation
TU provided PC/laptop assigned to employee with VPN client loaded and configured. Connect from home over home user broadband.
Campaign Production
TU teammate access campaign, works within home model directly from local computer.
VPN Secure Connection
TU employee using AD credential prompt to authenticate and access program level app and Timekeeping tools. Security policies enforced.
Security Monitoring
TU Infosys will have limited monitoring within TU VPN system.
Return
to BAU
TU IT will work with CS/OPS to transition workstation back to TU.
CLIENT OWNED VPN SOLUTION
Home Workstation
Client owned workstation and VPN over home user broadband.
VPN Secure Connection
TU employee using client VPN credential prompt to authenticate and access program level apps and TU whitelisted internal tools. Security policies enforced.
Campaign Production
TU teammate access campaign, works within home model.
Security Monitoring
Client security team will be responsible for overall monitoring of their systems and applications. CS will have to work on passing any incident back to TU Infosys.
Return
to BAU
TU IT will work with CS/OPS to transition workstation (if any) back to TU. Proper equipment sanitation processes before TU production.
Ready.
Willing.
Fully-able.
Despite these uncertain and unprecedented times, TaskUs is fully ready to continue providing the best support possible to both your brand and your customers. Period. We have both the results and client testimonials to show that we have all the proof that our WFH process isn’t just a solution to a temporary obstacle, but a lasting and growing chapter in the outsourcing industry for years to come.
The Future is
sales@taskus.com