TaskUs CIO, Chandra Venkataramani, Gives His Take on Responsible AI

In an interview with CIO.com, TaskUs CIO, Chandra Venkataramani, emphasizes the critical role of AI guardrails in ensuring AI systems do not generate harmful or erroneous outputs. He highlights the dual responsibility TaskUs faces as it deploys generative AI not only for internal operations but also on behalf of enterprise clients.

This entails stringent measures to prevent AI from giving inappropriate health or financial advice and safeguarding sensitive information across different jurisdictions. He underscores the importance of combining technical safeguards with human oversight to mitigate risks associated with AI, ensuring accuracy and safety in client interactions, and maintaining trust in AI-driven processes.