The Risks of BPO Industry Consolidation
The Risks of BPO Industry Consolidation
Why not diversifying your outsourcing vendor network is risky
As business process outsourcing (BPO) giants continue to merge, businesses are facing increased risks and potential declines in service quality. Over-reliance on a shrinking pool of mega-BPO vendors can lead to reduced competition, pricing leverage and lower service quality.
Having a diversified BPO network is the answer.
Learn more about the key challenges of BPO consolidation and steps to building a robust network.
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