Autonomous vehicles (AVs) may drive themselves, but in times of emergencies, they still rely on remote, human operators to act fast, make critical decisions and call for help.
When a leading AV company deployed fleets in new cities, it also needed to scale emergency response teams to match the breadth of its new operations. Under pressure to deliver fast, the company turned to TaskUs for help creating a full-stack system and real-time response team.
Read the case study to learn about:
- How we deployed expert operators
- What a complete, 24/7 incident response framework looks like
- The impact of a unique fatigue management program
