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Solving a Leading Food Delivery Platform’s Volume Challenges

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m1fbe040

Solving a Leading Food Delivery Platform’s Volume Challenges

PDF

Managing ‘hangry’ customer calls as demand for food delivery boomed

Rapid growth requires rapid scale in service to keep customers happy. Slow response times are a major frustration, especially when it comes to food delivery. A leading platform faced this challenge as its popularity skyrocketed during the pandemic.

With a surging customer, driver and merchant base, the food delivery company knew it had to quickly scale its omnichannel customer support to maintain satisfaction.

Learn how TaskUs helped set up chat, email and voice support service teams, fast. Plus, how our modern training approach, digital customer experience solutions and application of AI tools boosted performance and CSAT, surpassing targets.

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    Solving A Leading Food Delivery Platform’s Volume Challenges

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