Expanding an Online Marketplace’s Reach Through Multilingual Customer Support
Expanding an Online Marketplace’s Reach Through Multilingual Customer Support
Expanding Multilingual Customer Support
Consumers expect brands to speak their language — both figuratively and literally. Retail and e-commerce leaders know that personalization doesn’t just make sales, it builds loyal relationships that drive sustainable growth through repeat purchases and word-of-mouth recommendations.
And, in a global economy, expanding into new markets successfully requires proper product information plus multilingual customer support. One online wholesale marketplace learned this firsthand when its previous outsourcing partner could only offer service in English. Read our case study to find out how the company partnered with TaskUs to ramp up in a range of languages, meet worldwide demand and raise CSAT.
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