Ramping Up Member Support for Open Enrollment
Ramping Up Member Support for Open Enrollment
How a Health Plan Platform Ramped Up Member Support for Open Enrollment
Open enrollment is often a stressful time, with a heightened volume of inquiries and member expectations for expertise and empathy.
A cloud-based Medicare matching and enrollment platform experienced these challenges and needed to expand its member services team with up to 240 trained new reps within a two-month timeframe.
Learn how TaskUs delivered the agility and expertise, reducing speed to proficiency and exceeding targets.
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