At the Heart of CX: Converging People and Technology to Drive Digital CX Excellence

Host: Anca Van Assendelft, Sr. Director for Digital Customer Experience

Panelists:

• Amanda Herson, Seed Investor, Founder Collective
• Carey Willson, Sr. Director for Vendor Management, Chime
• Sean Ellis, Director for Customer Care, Toast
• Andrew Ullman, Senior Manager for Dasher Experience, DoorDash

With the rise of “smart technology,” we see more and more the importance of digital customer experience (DCX) in ushering holistic end-to-end customer experiences. In this session, we take a closer look at how that is manifested for a range of companies and teams. What lessons can we learn, watch-outs we must anticipate, and key considerations we should look for? And finally, how should we build digital CX with a strategy that integrates people and innovative tech?