Helping Members Save 80% on Prescriptions Through Strong Voice Support
Helping Members Save 80% on Prescriptions Through Strong Voice Support
Customer Service Dilemma: Why a Pharmatech Company Opted for Quality over Price Point (and Drove Higher CSAT)
Outsourcing can offer economies of scale, but a lower price point doesn’t usually equal better service. Even when cost efficiencies materialize, gains are frequently short-lived and offset by declines in customer satisfaction. A top pharmatech platform learned this the hard way.
The company helps millions of users compare costs to save up to 80%. TaskUs was its original outsourcing partner, but after a wave of growth the company wanted to expand vendors and chose one simply for its lower cost.
CSAT scores tanked.
See how our quality training, unique employee care and advanced technology beat the competition across all benchmark metrics and led to more business.
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