140% CSAT Improvement for an Online Ticket Exchange and Resale Marketplace
140% CSAT Improvement for an Online Ticket Exchange and Resale Marketplace
140% CSAT Improvement for an Online Ticket Exchange and Resale Marketplace
Ticket sales are booming again, but is customer satisfaction keeping up? In order to scale for volume and elevate expectations, the client chose to partner with Us to improve the experience. By surpassing conventional approaches to fulfill the client’s objectives, we attained significant outcomes:
- Our strong customer satisfaction (CSAT) has driven the growth of our first line of business (LOB), resulting in a 700% increase in headcount in just two years.
- Highly improved CSAT scores for major events such as two highly-anticipated concerts featuring renowned artists and a major sporting event.
Learn more about how we more than doubled our CSAT in under 12 months by prioritizing key performance indicators (KPIs), implementing proactive initiatives, and maintaining strong client collaboration.
Download Case StudyReferences
