Retail + eCommerce

Brand passion that drives lasting impact

In retail and ecommerce, status quo won’t do. Our elite teams boosted by advanced tech go beyond expectations, delivering precision support and creating personalized brand experiences that drive engagement, sales and loyalty.
TaskUs company employees
Employee for retail and ecommerce outsourcing services
How we help

Omnichannel support wherever customers are


We deliver scalable customer-facing and back-office services tailored to your needs, whether you’re a global enterprise or growing startup. Our passionate teams provide exceptional support, drive cost efficiencies and offer insightful recommendations to enhance your brand experience.
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Creating brand advocates; caring for our teams

We build elite teams through customized recruitment, rigorous training and immersing our frontline in your brand. And, our Wellness + Resiliency experts take care of our people, ensuring healthy teammates and top performance.
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Operating with speed, agility and precision

Understanding the rapid pace of change in retail, we combine agility at scale with our advanced AI tools, empowering you to adapt quickly and seamlessly while ensuring a consistent and exceptional customer experience.
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Applying industry expertise

With deep industry knowledge, our teams excel at helping you reimagine processes, enhance policies and reinvent interactions to achieve cost efficiencies and maintain a competitive edge.
Shoppers enjoying personalized retail customer experience
White paper

5 expert takes on upcoming retail trends

Retail success relies on strong consumer ties, quick adaptation and meeting needs.

Download the white paper
Shoppers enjoying personalized ecommerce customer experience
Industry Knowledge

3 ways luxury brands can win in the age of CX

Investing in experiences, tech and service builds lasting customer loyalty.

Learn more
What we do

Our services

Industry Leading Customer Support

Enhance the experience

The best support is not just about solving questions reactively, but providing the kind of experience that turns customers into passionate brand evangelists.

  • Omni-channel care
    • B2B & B2C
    • Phone, email, chat, social, SMS
  • Tech support
  • VIP premium support
  • Merchant onboarding
  • Account management
  • Agent chat/email assist
  • Pattern recognition
  • Language translation
Speak to an expert
Back-Office Mastery

Protect the brand

Regulating and monitoring content preserves brand reputation and protects your customers and partners.

  • UGC moderation
    • Posts, comments, reviews, photos, product descriptions
  • Community safety
  • Business integrity
  • Content detection
  • Account recovery
  • Contextual review
  • Multilingual moderation
  • Auto tagging
  • Conversational AI
Speak to an expert
Globally-Recognized Content Moderation

Prevent fraud

We blend human expertise with intelligent technology to reliably reduce regulatory risks, while helping predict and prevent the next threat.

  • Know-your-everything
    • Customers, merchants, vendors
  • Identity verification
  • Transaction monitoring
  • Regulatory compliance
  • Fraud detection and response
  • Fraud detection tooling
  • Customer identification program (CIP)
  • Risk assessment
Speak to an expert
Globally-Recognized Content Moderation

Improve the product

From look and feel and protection to marketing and more, we help you with many steps in the product lifecycle.

  • Graphic design & digital art
  • Item creation/data entry
  • Copyright
  • Image enhancement
  • Attribute management
  • Marketing support
  • LLM training
  • Reinforcement learning with human feedback (RLHF)
  • Prompt engineering
Speak to an expert
Globally-Recognized Content Moderation

Drive revenue

We build growth mindset-oriented teams to deliver market-leading sales results and exceptional experiences.

  • Inbound/outbound sales
  • Upselling/cross-selling
  • Lead validation & research
  • Customer retention & winback
  • Appointment setting
  • Sales consultation
Speak to an expert
An employee for a retail and ecommerce customer services

Enhance the experience

The best support is not just about solving questions reactively, but providing the kind of experience that turns customers into passionate brand evangelists.

  • Omni-channel care
    • B2B & B2C
    • Phone, email, chat, social, SMS
  • Tech support
  • VIP premium support
  • Merchant onboarding
  • Account management
  • Agent chat/email assist
  • Pattern recognition
  • Language translation
Speak to an expert
Employees of an ecommerce customer experience company

Protect the brand

Regulating and monitoring content preserves brand reputation and protects your customers and partners.

  • UGC moderation
    • Posts, comments, reviews, photos, product descriptions
  • Community safety
  • Business integrity
  • Content detection
  • Account recovery
  • Contextual review
  • Multilingual moderation
  • Auto tagging
  • Conversational AI
Speak to an expert
Employees of a retail customer experience company

Prevent fraud

We blend human expertise with intelligent technology to reliably reduce regulatory risks, while helping predict and prevent the next threat.

  • Know-your-everything
    • Customers, merchants, vendors
  • Identity verification
  • Transaction monitoring
  • Regulatory compliance
  • Fraud detection and response
  • Fraud detection tooling
  • Customer identification program (CIP)
  • Risk assessment
Speak to an expert
A client for a retail and ecommerce customer services

Improve the product

From look and feel and protection to marketing and more, we help you with many steps in the product lifecycle.

  • Graphic design & digital art
  • Item creation/data entry
  • Copyright
  • Image enhancement
  • Attribute management
  • Marketing support
  • LLM training
  • Reinforcement learning with human feedback (RLHF)
  • Prompt engineering
Speak to an expert
Employees of a retail and ecommerce customer service company

Drive revenue

We build growth mindset-oriented teams to deliver market-leading sales results and exceptional experiences.

  • Inbound/outbound sales
  • Upselling/cross-selling
  • Lead validation & research
  • Customer retention & winback
  • Appointment setting
  • Sales consultation
Speak to an expert
Proven Excellence

Our results

A satisfied shopper who experienced great ecommerce customer service
Case Study
Sales outsourcing success: over $32M in upselling
Skills-focused recruitment and training approach plus data-driven workflows drove higher sales conversions and CSAT.

    Download the Case Study

    How a Global Ecommerce Platform Generated $32M+ through Upselling

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    Customers sharing their great retail customer experience
    Case Study
    Ramping up multilingual support, fast
    How we quickly built an elite team to support nine languages and improve CSAT.


      Download the Case Study

      Global Marketplace Combats Fraud Through Financial Crime Operations

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      Shopper experiencing personalized ecommerce customer experience
      Case Study
      Preventing losses from fraudulent chargebacks
      Why a combination of human experts, advanced AI and a proactive approach help combat fraud and preserve revenue.

        Download the Case Study

        Scaling Complex Platform Workflows for a Social Media and Technology Company

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        See all results

        40 languages supported

        From 12 locations

        93.26% average quality score

        For retail/e-commerce campaigns

        “

        Clients come to TaskUs because we’re disrupting our industry the same way many of them have disrupted their own. We’re changing the way great customer care is delivered, and we do it by investing in our frontline people and ensuring every teammate feels empowered to deliver the best experiences.

        ”

        – Bailey Boyd,
        DVP, Business Development and Strategic Growth | TaskUs

        No. 1 vendor performance

        For an e-commerce and
        tech conglomerate

        170% conversion rate

        For a global e-commerce platform

        Team Members

        Meet the experts

        Bailey Boyd DVP, Business Development and Strategic Growth

        Bailey Boyd

        DVP, Business Development and Strategic Growth
        Bailey is passionate about enhancing CX and is known for creating winning strategies so clients can scale, thrive and compete.
        Paul Solomon VP, Client Services

        Paul Solomon

        VP, Client Services

        Paul has 15+ years BPO experience helping companies succeed. In college, he worked taking calls after class and on weekends.