Read our client stories to see how we deliver

Mobility, Logistics & Travel

Delivering people
and products

New technology and business models transform how people get around, receive goods and choose to travel. We turn rapid industry shifts into opportunities, helping you stay ahead and keep customers happy.
TaskUs company employees
TaskUs company employees
HOW WE HELP

Your agile innovation partner


Whether you deliver rides, goods or experiences, top-notch, personalized service is crucial. Our teammates bring fresh ideas, advanced tools and a commitment to help your business run better — while surprising and delighting your customers.

star_half

Demonstrated excellence

We hire the best and brightest through science-backed methods. Our authentic, people-first approach and focus on well-being means our teammates will go the extra mile for your customers.

monitoring

Scalability and agility

We’ve helped businesses scale seamlessly from startup to enterprise, seasonally or through launches to meet incredible timelines with talented teams, robust infrastructure and AI tools.

readiness_score

Top performance

We help you deliver the best possible customer experience — around town and the globe. Our recruitment team boasts 99% on-time delivery across hundreds of project launches each year — with outstanding NPS scores.

TaskUs named a leader in the Everest Group Data Annotation and Labeling PEAK Matrix® Assessment 2024
Analyst Report

TaskUs named a Trust & Safety “Leader”

See our score in Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2024.

Read the report
WHAT WE DO

Our services

An employee talking about why TaskUs is known for its digital transformation services

Mobility

  • Tiers 1-3 customer/driver support
  • Carrier/shipper support
  • VIP/premium support
  • Partner onboarding
  • Technical support
  • Upselling & cross‑selling
  • Outbound sales
  • Lead generation
  • Misdeliveries
  • Incorrect items
  • WISMO
  • Order status
  • Pickups
  • IT service desk
  • Billing & payment
  • Claims
  • Technical troubleshooting
  • Shipper/carrier/customer/driver updates
Speak to an expert
A smiling TaskUs employee in a wheelchair, appearing engaged in his workplace, hinting the vibrant work culture and employee benefits of TaskUs

Logistics

  • Carrier/shipper support
    • B2B & B2C
    • Phone, email, chat, social, SMS
  • Tech support
  • Fleet management support
  • Dispatch & coordination
  • Load building
  • Live operations
  • Account management
  • Agent chat/email assist
  • Pattern recognition
  • Language translation
Speak to an expert
TaskUs employees participating in a Wellness + Resiliency program

Travel marketplaces

  • Bookings & reservations
  • Guest & traveler omnichannel support
  • White glove VIP services
  • Host/property support
  • GDS work
  • Technical support
  • Inbound/outbound sales
  • Account management & retention
  • Agent chat/email assist
  • Pattern recognition
  • Language transformation
Speak to an expert
TaskUs employees participating in a Wellness + Resiliency program

Fraud and brand protection

  • Community safety
  • Content moderation
  • Scams & counterfeits
  • Fake postings & reviews
  • Account takeover & recovery
  • Policy research & analysis
  • Safe content discovery
  • KY everything
  • Identity and verification
  • Transaction monitoring
  • Regulatory compliance
  • Fraud detection and response
  • Risk scoring & assessment
Speak to an expert
TaskUs employees participating in a Wellness + Resiliency program

Growth and innovation

  • Data annotation, cleansing & cataloging
  • Menu transcription
  • Product creation/uploading
  • Text, image & video annotation
  • Customer operations capability assessment
  • CX strategy and transformation
  • Talent enablement
  • Operational excellence
  • Wellness-as-a-Service
Speak to an expert
TaskUs employees participating in a Wellness + Resiliency program

Tailored learning paths

  • Develop, design & delivery of training materials & curriculum
  • Knowledge base creation & development
  • Learning analytics & reporting
  • Selection, implementation and management of LMS, KB & analytics tools
  • Training/KB content
Speak to an expert

Mobility

  • Tiers 1-3 customer/driver support
  • Carrier/shipper support
  • VIP/premium support
  • Partner onboarding
  • Technical support
  • Upselling & cross‑selling
  • Outbound sales
  • Lead generation
  • Misdeliveries
  • Incorrect items
  • WISMO
  • Order status
  • Pickups
  • IT service desk
  • Billing & payment
  • Claims
  • Technical troubleshooting
  • Shipper/carrier/customer/driver updates
Speak to an expert

Logistics

  • Carrier/shipper support
    • B2B & B2C
    • Phone, email, chat, social, SMS
  • Tech support
  • Fleet management support
  • Dispatch & coordination
  • Load building
  • Live operations
  • Account management
  • Agent chat/email assist
  • Pattern recognition
  • Language translation
Speak to an expert

Travel marketplaces

  • Bookings & reservations
  • Guest & traveler omnichannel support
  • White glove VIP services
  • Host/property support
  • GDS work
  • Technical support
  • Inbound/outbound sales
  • Account management & retention
  • Agent chat/email assist
  • Pattern recognition
  • Language transformation
Speak to an expert

Fraud and brand protection

  • Community safety
  • Content moderation
  • Scams & counterfeits
  • Fake postings & reviews
  • Account takeover & recovery
  • Policy research & analysis
  • Safe content discovery
  • KY everything
  • Identity and verification
  • Transaction monitoring
  • Regulatory compliance
  • Fraud detection and response
  • Risk scoring & assessment
Speak to an expert

Growth and innovation

  • Data annotation, cleansing & cataloging
  • Menu transcription
  • Product creation/uploading
  • Text, image & video annotation
  • Customer operations capability assessment
  • CX strategy and transformation
  • Talent enablement
  • Operational excellence
  • Wellness-as-a-Service
Speak to an expert

Tailored learning paths

  • Develop, design & delivery of training materials & curriculum
  • Knowledge base creation & development
  • Learning analytics & reporting
  • Selection, implementation and management of LMS, KB & analytics tools
  • Training/KB content
Speak to an expert
PROVEN EXCELLENCE

Our results

White paper
Why driving new revenue is easier than you think

Know the ins and outs of sales outsourcing plus key signs it’s time to seek external help. See how dramatic the results can be.

Autonomous Ride Hail Leader Accelerates Future Mobility Through Smarter Training
Case Study
How smarter training accelerates innovation

A leading autonomous ride hail leader sped up time to proficiency for its engineering teams.

    Download the Case Study

    Delivering Unmatched Voice Customer Support for a Technology Conglomerate

    _

    I understand that my information will be used in accordance with applicable data privacy law and TaskUs' Data Privacy Policy. Please review our Privacy Policy for additional information.

    Customer Service Dilemma_ Why a Pharmatech Company Opted for Quality over Price Point (and Drove Higher CSAT)
    Case Study
    Signing 10k+ new merchant partners

    Inside sales team helped a food delivery platform surpass high revenue and conversion targets.

      Download White Paper

      Safeguarding Trust & Safety’s New Frontiers: Proactive Wellbeing-Informed Practices for AI Safety Annotators

      _

      I understand that my information will be used in accordance with applicable data privacy law and TaskUs' Data Privacy Policy. Please review our Privacy Policy for additional information.

      See all results

      Realized $10M cost savings

      Reducing existing process errors for transportation disruptor

      Reached 115% QA goal

      Versus 90% target for an AV company

      “

      Mobility, logistics and travel marketplaces are constantly evolving — and so are we. TaskUs pioneers services that deliver measurable impact. It's why industry leaders and disruptors alike trust us to drive their customer experiences.

      ”

      – Bailey Boyd
      DVP, Business Development and Strategic Growth | TaskUs

      Cleared 7,000 backlogged tickets

      In 45 days for a global vacation rental booking platform

      Team Members

      Meet the experts

      Aleks Bogdanovski

      Bailey Boyd

      DVP, Business Development and Strategic Growth
      Bailey is passionate about enhancing CX and is known for creating winning strategies so clients can scale, thrive and compete.
      Cory Henderson

      Heath Heilpern

      DVP, Client Services

      Heath specializes in optimizing efficiency, minimizing costs and increasing customer retention to support clients’ business objectives.