Industry

Healthcare

We lead with team well-being and blend human expertise, AI augmentation, and community engagement to provide an insightful, empathetic and efficient healthcare experience.
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TaskUs Healthcare Outsourcing Employee
TaskUs Healthcare Outsourcing Employee
Healthcare

Healthcare CX Amplified

Our tailored, compliant healthcare solutions blend human expertise and secure AI to provide seamless, empathetic member, patient, and provider care. With an unmatched focus on team well-being and community engagement, we deliver superior interactions that meet the needs of diverse populations.

Simplify Member & Patient Experience

TaskUs streamlines member and patient experience with a human-led, AI-backed approach, leveraging advanced technology and personalized support to deliver seamless, efficient, and empathetic customer service.

Deliver Outstanding Provider & Payor services

Navigate member and patient demand, manage regulatory requirements, and maximize value through our data-driven insights and future-proof solutions.

Optimize Health and Care Management

We provide the support infrastructure and scale needed to drive user adoption and improve value-driven results for your healthcare and wellness platforms, services, and devices.

  • Healthcare can be complex and expensive. It doesn’t have to be.

    We partner with many of the most innovative healthcare brands to make it easier for patients to access and afford the care they need.

    Our clients select Us because they know they can rely on TaskUs technology and talent to deliver optimized healthcare experiences.

    – Shawn Stoner, Director of Client Services | TaskUs
    Healthcare BPO expert guiding a first-time outsourcer
    Healthcare
    What We Do
    Member & Patient Support

    We deliver a human-centric, omnichannel experience to simplify care navigation, improve engagement, and deliver better outcomes at reduced costs. Our services include:

    Patient Support

    • Patient Scheduling
    • Ongoing Patient Engagement & Post-Visit Follow-Up
    • Billing

    Member Support

    • Enrollment
    • Benefits Support
    • Policy Administration
    • Claims Support
    • Pharmacy Fulfillment and Administration
    • Billing
    Provider & Payor Services

    We drive efficiencies and integrate AI to deliver frictionless, high-quality care for patients and members.

    Provider Services

    • Prior Authorization
    • Insurance Verification
    • Claims and Billing
    • Data Quality/Data Entry
    • Records Management

    Payor Services

    • Network Management/Provider Credentialing
    • Care Management
    • Utilization Management
    • Benefits Administration
    • Regulatory and Compliance Programs
    • Enrollment and Welcome Season Support
    Health and Care Management

    We enable user adoption and value-driven results for your healthcare and wellness platforms with our scalable support infrastructure. Our services include:

    • Sales and Subscriber Growth
    • User Onboarding and Engagement
    • Technical Support
    • Data Capture and Tagging
    • Community Moderation
    • Advanced Data Analytics

    Our Results

    • TaskUs teammate providing exceptional customer support in the healthcare industry
      Delivering Exceptional Support Through Adversity

      With rapid and turbulent business upheavals due to the ever-changing nature of the pandemic, a COVID-19 testing provider needed to launch swiftly, safely, and smoothly. The client needed a provider to be flexible and support increased demand at short notice. To launch quickly as required and ramp up effectively, TaskUs provided holistic support from various locations.

      Trust in a partner that can move with you swiftly.

      Download Case Study
    • Healthcare professionals using healthcare bpo services of TaskUs
      A Healthier Solution: Delivering Unmatched Value to Patients and Clients

      An American healthcare company, which operates the first and only prescription drug price comparison app, was looking for an outsourcing provider that can help them scale while remaining both remaining cost-efficient and high-performing.

      We provide unmatched quality, value, and performance beyond the price.

      Download Case Study
    • TaskUs employee discussing healthcare business process outsourcing benefits
      Helping a First-Time Outsourcer Take the Next Big Step Forward

      With only 6 FTEs in their in-house contact center, a regional chain of clinics required a solution that would enable them to handle the increased call and email volume driven by their newly-opened clinics. Focusing on our Teammates’ process adherence, empathy, and attention to detail enabled Us to deliver patient delight at scale. Enhanced reporting and analytics helped Us to create new efficiencies to lower the client’s cost to serve.

      Boost your patient experience with Us.

      Download Case Study

        Download Case Study

        Optimized Healthcare Experience Delivering Efficiency for Patients and Clients

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          Effectively Offloading Non-Emergency Cases from Medical Facilities for a First-Time Outsourcer

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            A Healthy and Thriving Partnership Amid a Pandemic

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