Healthcare

Making healthcare work better for everyone

Outstanding support is the bridge to better healthcare. With an unmatched focus on team well-being and community engagement, we create experiences that satisfy patients and members, energize providers and help payors thrive.
TaskUs company employees
A patient experiencing empathetic care through TaskUs’ healthcare outsourcing services
How we help

Amplifying healthcare CX


Patients, members, payors and providers play unique roles in healthcare but all want better outcomes. Whether enhanced care and support or stronger business results, meeting their needs starts with personalized experience. We blend expert teams, advanced AI and community engagement to deliver seamless, empathetic and efficient services.

groups

Caring patient and member experiences

We take exceptional care of our teams so they do the same for others, delivering with genuine empathy and deep understanding. Our Wellness + Resiliency programs and top-tier benefits empower our people, while science-backed training and AI tools enable their success.
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Operational excellence & revenue enhancement for providers and payors

Our industry experienced teammates enable you to maintain superior patient care while taking advantage of high demand. We optimize staffing, enhance productivity and maximize reimbursements while maintaining regulatory compliance.
verified_user

Specialized services for your specialty

Specialty and wellness providers face unique challenges: maintaining patient satisfaction while managing operations with limited resources. We provide the comprehensive support, technology and scale you need to thrive, driving better experiences and user growth.
What we do

Our services

TaskUs employees working on a client for healthcare consulting services

Member & patient support

We deliver a human-centric, omnichannel experience to simplify care navigation, improve engagement and deliver better outcomes at reduced costs.

Patient support
  • Care navigation
  • Testing support
  • Membership inquiries
  • Medication disputes and questions
  • Medication education and supply questions
  • Post-visit follow-up
  • Billing

Member support
  • Enrollment
  • Eligibility
  • Provider identification
  • Prescription refill
  • Pre-sales consultancy
Speak to an expert
An employee of a healthcare cx provider

Provider & payor services

We integrate AI to drive efficiencies and deliver frictionless, high-quality support for patients and members.

Provider services
  • Prior authorization
  • Insurance verification
  • Claims and billing
  • Data quality/data entry
  • Records management

Payor services
  • Network management/provider credentialing
  • Care management
  • Utilization management
  • Benefits administration
  • Regulatory and compliance programs
  • Enrollment and welcome season support
Speak to an expert
TaskUs employees utilize their tools to provide clients with better healthcare experience

Specialty & care management

We boost user adoption and drive value for your healthcare and wellness platforms with our scalable support infrastructure.
  • Sales and subscriber growth
  • User onboarding and engagement
  • Technical support
  • Data capture and tagging
  • Community moderation
  • Advanced data analytics
Speak to an expert
Member & Patient Support

Member & patient support

We deliver a human-centric, omnichannel experience to simplify care navigation, improve engagement and deliver better outcomes at reduced costs.

Patient support
  • Care navigation
  • Testing support
  • Membership inquiries
  • Medication disputes and questions
  • Medication education and supply questions
  • Post-visit follow-up
  • Billing

Member support
  • Enrollment
  • Eligibility
  • Provider identification
  • Prescription refill
  • Pre-sales consultancy
Speak to an expert
Provider & Payor Services

Provider & payor services

We integrate AI to drive efficiencies and deliver frictionless, high-quality support for patients and members.

Provider services
  • Prior authorization
  • Insurance verification
  • Claims and billing
  • Data quality/data entry
  • Records management

Payor services
  • Network management/provider credentialing
  • Care management
  • Utilization management
  • Benefits administration
  • Regulatory and compliance programs
  • Enrollment and welcome season support
Speak to an expert
Health and Care Management

Specialty & care management

We boost user adoption and drive value for your healthcare and wellness platforms with our scalable support infrastructure.
  • Sales and subscriber growth
  • User onboarding and engagement
  • Technical support
  • Data capture and tagging
  • Community moderation
  • Advanced data analytics
Speak to an expert

90-100% CSAT

For a behavioral
telehealth platform

100% data accuracy

For a health
insurance company

“

We partner with many of the most innovative healthcare brands to make it easier for patients to access and afford the care they need. Our clients select us because they know we have the technology and talent to deliver optimized healthcare experiences.

”

– Shawn Stoner,
Director of Client Services | TaskUs

58% more tickets per hour

For a health
insurance company

66% lower cost to serve

For a telehealth platform

Proven Excellence

Our results

Client discussing healthcare consulting services
News Feature
Approaching the ethical challenges of AI in CX

“When you’re talking to something you feel is humanlike, you’re more likely to follow that information blindly,” said Bryce Maddock, CEO, TaskUs, in an interview with BPO Bullhorn.

Watch the video
A member experiencing a seamless open enrollment process through TaskUs’ healthcare outsourcing services
Case Study
Delivering empathetic enrollment support
Open enrollment is often a stressful time for members and frontline teams. See how we helped a Medicare matching and enrollment platform ramp up, fast.
Download the case study
A pharmatech patient’s ideal healthcare experience
Case Study
Raising CSAT scores in pharmatech
Quality training, unique employee care and advanced tech beat the competition and benchmark metrics.


Download the case study
See all results
Team Members

Meet the experts

Brad Lindemann DVP, Business Development and Strategic Growth

Brad Lindemann

DVP, Business Development and Strategic Growth
Brad has 30+ years experience building high‑performing teams and business success from startup to growth and optimization.
Jessie Sandvick DVP, Client Services

Jessie Sandvick

DVP, Client Services

Jessie is healthcare and BPO leader with 20+ years of experience devising strategies and delivering maximum results.
Ark Deveza Sr. Manager, Client Services

Ark Deveza

Sr. Manager, Client Services

Ark’s 10+ years of clinical and operations work gives him a deep understanding of business needs, patient care and provider relationships.