Healthcare
Making healthcare work better for everyone
Outstanding support is the bridge to better healthcare. With an unmatched focus on team well-being and community engagement, we create experiences that satisfy patients and members, energize providers and help payors thrive.
What we do
Our services
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Member & patient support
We deliver a human-centric, omnichannel experience to simplify care navigation, improve engagement and deliver better outcomes at reduced costs.
Patient support- Care navigation
- Testing support
- Membership inquiries
- Medication disputes and questions
- Medication education and supply questions
- Post-visit follow-up
- Billing
Member support- Enrollment
- Eligibility
- Provider identification
- Prescription refill
- Pre-sales consultancy
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Provider & payor services
We integrate AI to drive efficiencies and deliver frictionless, high-quality support for patients and members.
Provider services- Prior authorization
- Insurance verification
- Claims and billing
- Data quality/data entry
- Records management
Payor services- Network management/provider credentialing
- Care management
- Utilization management
- Benefits administration
- Regulatory and compliance programs
- Enrollment and welcome season support
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Specialty & care management
We boost user adoption and drive value for your healthcare and wellness platforms with our scalable support infrastructure.
- Sales and subscriber growth
- User onboarding and engagement
- Technical support
- Data capture and tagging
- Community moderation
- Advanced data analytics
-
Member & patient support
We deliver a human-centric, omnichannel experience to simplify care navigation, improve engagement and deliver better outcomes at reduced costs.
Patient support- Care navigation
- Testing support
- Membership inquiries
- Medication disputes and questions
- Medication education and supply questions
- Post-visit follow-up
- Billing
Member support- Enrollment
- Eligibility
- Provider identification
- Prescription refill
- Pre-sales consultancy
-
Provider & payor services
We integrate AI to drive efficiencies and deliver frictionless, high-quality support for patients and members.
Provider services- Prior authorization
- Insurance verification
- Claims and billing
- Data quality/data entry
- Records management
Payor services- Network management/provider credentialing
- Care management
- Utilization management
- Benefits administration
- Regulatory and compliance programs
- Enrollment and welcome season support
-
Specialty & care management
We boost user adoption and drive value for your healthcare and wellness platforms with our scalable support infrastructure.
- Sales and subscriber growth
- User onboarding and engagement
- Technical support
- Data capture and tagging
- Community moderation
- Advanced data analytics
“When you’re talking to something you feel is humanlike, you’re more likely to follow that information blindly,” said Bryce Maddock, CEO, TaskUs, in an interview with BPO Bullhorn.
Open enrollment is often a stressful time for members and frontline teams. See how we helped a Medicare matching and enrollment platform ramp up, fast.
Brad Lindemann
Brad has 30+ years experience building high‑performing teams and business success from startup to growth and optimization.
Jessie Sandvick
Jessie is healthcare and BPO leader with 20+ years of experience devising strategies and delivering maximum results.
Ark Deveza
Ark’s 10+ years of clinical and operations work gives him a deep understanding of business needs, patient care and provider relationships.
