We help the leading gaming and entertainment companies scale their customer support and community management. From supporting gamer communities to helping retain binge-watchers beyond the end of the season, we deliver engagement on-platform and in social media.
For streaming entertainment providers, a big challenge is retaining members after the current season of their favorite show ends. We work with companies to inform and engage customers, increasing retention.
As part of an optimal CX strategy, global leaders in streaming entertainment rely on our teams’ expert insights for vital decisions on business models, pricing strategies and long-term planning.
What content is working and what’s not? What needs to be removed? We help companies answer these questions, analyzing their content portfolios for performance based on real data. We also protect users and brand integrity by ensuring trust and safety.
You’ve got communities — big, sprawling, passionate, and sometimes unruly. Our teams help manage those communities at the level you need, ensuring trust and safety — and frontline wellness — while maximizing member engagement.
New releases are fraught with uncertainties. We help minimize risk by play-testing prerelease games, providing detailed feedback and bug reports so you can launch with confidence.
Gaming communities are a different culture. We get it, because our teammates who work on games are gamers themselves. We bring passion and play — and a lot of experience — to help you succeed.
DCX and AI experts give their take on finding just the right balance between automation and the human touch to deliver the best CX.
See our score in Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2024.
We combine highly skilled teammates with innovative tools to ensure seamless and safe user experiences. Our services include:
Streamer support
Ad sales and ad review
Livestream and recorded content moderation
Data labeling for recommendation engines + the metaverse
Our teams make sure gaming experiences are both enjoyable and safe for all users, plus help grow your community. Our services include:
Player experience and support
Trust + safety
Platform integrity and player safety
AI services
We combine highly skilled teammates with innovative tools to ensure seamless and safe user experiences. Our services include:
Streamer support
Ad sales and ad review
Livestream and recorded content moderation
Data labeling for recommendation engines + the metaverse
Our teams make sure gaming experiences are both enjoyable and safe for all users, plus help grow your community. Our services include:
Player experience and support
Trust + safety
Platform integrity and player safety
AI services
Proprietary wellness tool for game content moderators reduces stress, raises eSAT and boosts performance.
Discover how tailored training and efficiencies helped manage user-generated content and led to significant cost savings.
Human judgement is essential to detect sarcasm and nuanced language.
2X launch speed
For a global music and audio streaming platform
+100% KPIs met
For a VoIP and instant messaging social platform
“
Our team doesn’t just speak gaming; we live it. By understanding each unique gaming subculture, we transform standard support into authentic player experiences that drive lasting engagement.
”
+18 point CSAT
Increase in 3 months for the leading US-based cryptocurrency exchange platform
30% average sales from chat
For a smart home climate control systems company
We exist to empower people to deliver Ridiculously Good innovation to the world’s best companies.
Services
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