Technology

Built for startups
Trusted by enterprise

Not all CX issues are equal. We deploy AI to automate simple tasks and build expert teams for complex needs, scaling high-value support, delivering excellence and driving growth.
TaskUs company employees
TaskUs company employees
HOW WE HELP

Automating the simple, humanizing the complex


We make customer service more efficient with AI for routine tasks, and more effective through structured escalation, training and empowered teams with nuanced problem-solving skills, technical expertise and contextual understanding to handle more difficult interactions.

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Frontline focus

With a people-first culture, science-backed training and AI tools, we empower our teammates to excel. Our Wellness + Resiliency programs and top-tier benefits foster satisfaction, driving retention and performance.

psychology

AI innovation

We use GenAI to optimize our teammate performance bringing efficiency, productivity and satisfaction to the next level. We also work with the largest players in the space to help build and train their AI.

manufacturing

Process evolution

Our open culture transforms frontline wisdom into competitive advantage. By prioritizing their insight, we enable the people closest to the process to drive improvement and create better outcomes.

Webinar

Expert tips on creating customer‑centric support

DCX and AI experts give their take on finding just the right balance between automation and the human touch to deliver the best CX.

Watch the webinar
TaskUs named a leader in the Everest Group Data Annotation and Labeling PEAK Matrix® Assessment 2024
Analyst Report

How to set high standards in AI training

TaskUs named a Leader in the Everest Group Data Annotation and Labeling PEAK Matrix® Assessment 2024.

Download the report
WHAT WE DO

Our services

  • An employee talking about why TaskUs is known for its digital transformation services

    Tech support

    We combine our experience in emerging technologies, product innovation and agile customer support to deliver comprehensive tech support and internal help desk solutions.

    Tech support

    • Tier 1 and Tier 2 problem solving
    • Digital & voice tech support
    • Security helpdesk
    • Remote assistance
    • Quality assurance

    Help desk solutions (Internal support)

    • Employee support – workforce management
    • Internet helpdesk
    • Hardware helpdesk (Level 1 and Level 2)
    • Software helpdesk (Level 1 and Level 2)
    Speak to an expert
  • A smiling TaskUs employee in a wheelchair, appearing engaged in his workplace, hinting the vibrant work culture and employee benefits of TaskUs

    Digital customer experience

    We scale support functions and apply the latest tools to drive efficiencies and solve complex customer issues. Our services include:

    User support

    • Chat/email
    • Phone
    • In-app
    • Text
    • Social media
    • Community
    • Forum management

    Risk mitigation

    • ID verification
    • Enhanced due diligence
    • Continuous due diligence
    • Know-your-transaction
    Speak to an expert
  • TaskUs employees participating in a Wellness + Resiliency program

    AI data services

    We power the advancement, maintenance and security of AI models. Our services include:

    AI training

    • Data collection & creation
    • Data annotation
    • Data evaluation & relevancy for ads, search and social media
    • Crowdsourced data via TaskVerse

    Content moderation

    • Prompt & response writing & rating
    • Red teaming
    • Real-time content moderation
    • Egregious content review & classification
    • Policy development & refinement
    Speak to an expert
  • TaskUs employees participating in a Wellness + Resiliency program

    Revenue generation, retention and protection

    Our growth mindset-oriented teams deliver market-leading sales results and exceptional experiences, while our risk and response teams protect against threats. Our services include:

    Pre-acquisition

    • Outbound lead generation
    • Ideal customer profile (ICP)/personas
    • Lead qualification

    Acquisition

    • Inbound/outbound acquisition (awareness, consideration & conversion)
    • Omnichannel: chat, email, phone, social
    • Full cycle selling

    Account management

    • Adoption, loyalty & engagement
    • Customer success management across channels (phone, email, chat, social)
    • Retention, winback, upsell & cross-sell

    Financial crime and compliance

    • Identity management
    • Fraud
    • Compliance
    • Digital transformation
    Speak to an expert

  • Tech support

    We combine our experience in emerging technologies, product innovation and agile customer support to deliver comprehensive tech support and internal help desk solutions.

    Tech support

    • Tier 1 and Tier 2 problem solving
    • Digital & voice tech support
    • Security helpdesk
    • Remote assistance
    • Quality assurance

    Help desk solutions (internal support)

    • Employee support – workforce management
    • Internet helpdesk
    • Hardware helpdesk (Level 1 and Level 2)
    • Software helpdesk (Level 1 and Level 2)
    Speak to an expert

  • Digital customer experience

    We scale support functions and apply the latest tools to drive efficiencies and solve complex customer issues. Our services include:

    User support

    • Chat/email
    • Phone
    • In-app
    • Text
    • Social media
    • Community
    • Forum management

    Risk mitigation

    • ID verification
    • Enhanced due diligence
    • Continuous due diligence
    • Know-your-transaction
    Speak to an expert

  • AI data services

    We power the advancement, maintenance and security of AI models. Our services include:

    AI training

    • Data collection & creation
    • Data annotation
    • Data evaluation & relevancy for ads, search and social media
    • Crowdsourced data via TaskVerse

    Content moderation

    • Prompt & response writing & rating
    • Red teaming
    • Real-time content moderation
    • Egregious content review & classification
    • Policy development & refinement
    Speak to an expert

  • Revenue generation, retention and protection

    Our growth mindset-oriented teams deliver market-leading sales results and exceptional experiences, while our risk and response teams protect against threats. Our services include:

    Pre-acquisition

    • Outbound lead generation
    • Ideal customer profile (ICP)/personas
    • Lead qualification

    Acquisition

    • Inbound/outbound acquisition (awareness, consideration & conversion)
    • Omnichannel: chat, email, phone, social
    • Full cycle selling

    Account management

    • Adoption, loyalty & engagement
    • Customer success management across channels (phone, email, chat, social)
    • Retention, winback, upsell & cross-sell

    Financial crime and compliance

    • Identity management
    • Fraud
    • Compliance
    • Digital transformation
    Speak to an expert
PROVEN EXCELLENCE

Our results

  • Case Study
    Generating $1M in 6 months with expert sales support

How aggressive onboarding, operational proficiency and strategic execution exceeded high financial and CSAT targets.

  • Case Study
    Becoming the No. 1 vendor for a tech giant

Skills-focused recruitment, strategic location and modern training boosted efficiency and CSAT.

  • Customer Service Dilemma_ Why a Pharmatech Company Opted for Quality over Price Point (and Drove Higher CSAT) Customer Service Dilemma_ Why a Pharmatech Company Opted for Quality over Price Point (and Drove Higher CSAT)
    White Paper
    Mitigating well-being risks among AI safety teams

Our study reveals a structured approach ensures annotator mental health and performance.

See all results

Named No. 1
vendor partner

By technology conglomerate

15% reduction in
moderator burnout

For gaming platform

“

The tech industry is fiercely competitive and changes more rapidly than nearly any other. We are proud to partner with some of the biggest to some of the newest companies in this space. Whether it’s a complex global enterprise B2B client or a recently funded technology startup, our proactivity, agility and market-dominating quality of delivery help shape present and future business outcomes.

”

– Cory Henderson
VP, Client Services | TaskUs

114% to revenue goal per call

For legal tech platform

95% average CSAT
(vs. 85% target)

For a smart home climate control systems company

Team Members

Meet the experts

Aleks Bogdanovski

Aleks Bogdanovski

DVP, Business Development and Strategic Growth
Aleks is a COP and CPA with 20+ years of experience. He is known for driving growth and delivering innovative solutions.
Cory Henderson

Cory Henderson

DVP, Client Services

Cory has nearly 20 years of experience. He started as a frontline teammate, giving him a unique perspective of the industry.