Service

Talent Management

Developing the world’s best talent, through best-in-class learning systems.

Success 101
Creating High-Performance Teams

TaskUs is a trusted talent management consultant to the world’s fastest growing and most innovative companies.

We provide talent management curriculum, training processes, e-Learning systems, and other programs that enable global brands to:
  • Scale operations
  • Make impactful decisions
  • Build smarter process flows
  • Create high-performing teams—all while increasing revenue

Strategic Assessment and Planning

We assess the current learning and organizational environment to benchmark against cross-industry best practices. Collaboratively we to create a strategic plan and roadmap with actionable initiatives to build leading capabilities to deliver greater value through talent.

Talent Mobility
We work with you to identify how cross-training and upskilling your workforce can improve business performance. We help to build competency models and professional development pathways with the associated content that supports your team, enabling them to own their individual development as part of a culture of learning.
Hybrid Model
We design custom hybrid work models that support business goals and a talent strategy specific to your organization. Our focus is on achieving the right outcomes for your business and people while emphasizing the overall employee experience.
Learning Analytics
With a focus on design and implementing measurements of learning program efficacy, along with impacts on business and operational performance of employees, we develop reporting solutions and best-practices that facilitate the understanding of ROI across your entire organization.
Onboarding
We create engaging, immersive onboarding experiences that reduce time to productivity and lower attrition by focusing on employee engagement and experience–from offer acceptance through the entire first year of employment and beyond.
Curriculum Design
We utilize a learner-centric approach to designing training content, supplemented with skills-focused and scenario-based activities to effectively blend instructor-led training (ILT) and self-paced delivery methods. We optimize existing content or develop new curriculum based on a detailed skills assessment and job requirements study to reduce time to competency.
Knowledge Base Content
Trust Us to design effective information architecture and knowledge base structures as we standardize templates for content consistency and navigability. A key element in knowledge base content is leveraging brand and tone guidelines for consistency, resulting in curated content based on the core principles of searchability, usability, readability, applicability, and understandability.
Training Facilitation
The TaskUs Learning Experience Leader Academy is our training facilitator certification course that prepares individuals to effectively engage audiences across ILT and virtual environments augmented by e-Learning courses. We deliver training at scale through a show, guide, practice, and assessment model that promotes increased knowledge sharing and retention.
Learning Management Systems
TaskUs specializes in the selection, implementation, and administration of learning management systems to enable personalized learning plans, learning content delivery at scale, compliance tracking/enforcement, and real-time reporting.
What Sets Us Apart

Why TaskUs?

Continuous care, growth, and development is the #1 driver for employee satisfaction. This principle has allowed Us to achieve the highest employee retention and Employee Net Promoter Score (eNPS) than any other BPO/Outsourcer in history. We train, develop, and scale teams of 47,000+ Teammates across the globe.

Building on HR Talent Management Expertise

We rapidly and effectively, deliver core training programs to help organizations realize value from new employees and Teammates. Building on the core layer, we then develop modularized talent management solutions to increase their capabilities and value to the business while creating meaningful career paths and development opportunities.

Let Us Help You

Our Results

  • content moderation best practices
    Maximizing Handle Time and Accuracy

    How we fully revamped a client’s existing Knowledge Base (KB), focusing on efficiency, usability, and applicability to maximize results.

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  • Successful, Rapid Scaling Through LX

    How we supported a client’s rapid expansion through establishing an elite LX team to improve operational efficiency and metrics.

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  • A Full, 360-Degree Learning Overhaul

    How we utilized our LX team to dramatically improve all aspects of a client’s operations, leading to increased growth and performance.

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      Full Knowledge Base (KB) Revamp

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        Learning Experience Scaling Program Management

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          Complete Learning Evolution

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