Enhanced Performance
Provides easy-to-use, automated tools that enhance the speed and quality of our Teammates’ work.
Crystal-Clear Processes
Guides Teammates effectively through decision trees and process flows that seamlessly overlay on client applications.
Next-Level Learning
Aids in continuous learning through automated knowledge article pop-ups driven by AI algorithms.
Technology-Powered Human Ingenuity
AssistUs’ suite of innovations, including TagAll and Prompto, is focused on the optimization of process flows streamline, enhance, and sustain a Teammates’ overall productivity in the workplace.
Fueled by intuitive yet powerful AI engines, AssistUs solutions function as “smart assistants” to Teammates, able to instantly recognize patterns, parameters, and other forms of on-screen information to provide intelligent suggestions or automated responses.
Fueled by intuitive yet powerful AI engines, AssistUs solutions function as “smart assistants” to Teammates, able to instantly recognize patterns, parameters, and other forms of on-screen information to provide intelligent suggestions or automated responses.
45%
Decreased
Processing Time
Processing Time
7
Point-Increase
in CSAT
in CSAT
33
Active Campaign
Deployments
Deployments
PromptAI
PromptAI suggests real-time chat responses — based on best practices, policies and QA standards — freeing teammates from the traditional time-consuming process of searching knowledge bases and free-writing responses from scratch.
The tool provides three different options for suggested responses along with a confidence score rating the probable relevance of the answer. Teammates can then quickly choose and modify the responses to fit the scenario and their style, increasing efficiency across multiple chat sessions.
The tool provides three different options for suggested responses along with a confidence score rating the probable relevance of the answer. Teammates can then quickly choose and modify the responses to fit the scenario and their style, increasing efficiency across multiple chat sessions.
30%
AHT Reduction
+5 pts
CSAT Score Improvement
TagAll
An integrated, fully customizable solution that scans, tracks, marks, and analyzes any web page for text elements within its html document.
A proven effective back-office tool, TagAll eliminates the need for one-by-one text searches. It identifies matched words all at once, leading to meaningful extrapolated data. This translates to a significant reduction in processing time and allocates Teammates to tasks that require more complex intervention or decision-making.
A proven effective back-office tool, TagAll eliminates the need for one-by-one text searches. It identifies matched words all at once, leading to meaningful extrapolated data. This translates to a significant reduction in processing time and allocates Teammates to tasks that require more complex intervention or decision-making.
