TaskUs Spreads Award-winning, People-first Culture in Europe

ZAGREB, Croatia (November 9, 2022)—TaskUs (Nasdaq: TASK), a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, champions the need for a more flexible work-life setup in the new normal through its global work-at-home (W@H) model.

When the COVID-19 pandemic broke out in 2020, preventing the spread of the virus became everyone’s top priority. Sudden changes posed a challenge not only to companies but also to employees balancing job security and their health.

During this global crisis, work-at-home became the go-to setup for various industries to continue operations. Though this was initially deemed as a temporary solution for most, it gave birth to new mindsets, innovations, and new working models.

From this development, TaskUs launched Cirrus, its breakthrough W@H business model that is also made available in Ireland and Croatia, and soon in Serbia. The platform is 100% cloud-based, built with information security at its core and robust VDI technology that recreates an on-site, secure, and conducive environment on an at-home computer.

Moreover, Owl Labs’ survey shared that hybrid work is today's new normal and most likely to stay in years to come. The survey also revealed the top three reasons why employees most likely won't accept job offers: 37% said it would be because of inflexible working hours; 28% inflexible working location; and lastly, full-time work in the office is a definite "No" for 28% of respondents.

Thriving #TUgether with the People

TaskUs' Cirrus opened doors to many career opportunities for locals in Europe. Just like being in a TaskUs office, it provides a world-class, industry-leading customer experience through a safe, secure, and effective home environment without losing the values that TaskUs is known for—a devotion to excellence and unwavering people-first culture. 

The company's recent acquisition of heloo, a provider of digital customer experience solutions for e-commerce and gaming for European technology companies, also supported the enhancement of TaskUs’ European language capabilities and expanded TaskUs’ reach to tap Europe-based clients. 

With the growth of TaskUs, Everest Group recently recognized the company as the World's Fastest Growing Business Process (outsourcing) Service Provider–evidence that an organization’s progress is dependent on the satisfaction of employees who can only be the best at their work when they are valued and empowered.

A Ridiculously Good and Inclusive W@H Culture 

Today, people are looking for a work environment that is flexible, agile, and adaptive. TaskUs understands and champions this need through Cirrus and continues to heavily invest in employee perks and benefits that do not only focus on physical well-being but more importantly on mental health.

In line with this people-first mindset and priority, TaskUs established an in-house Wellness & Resiliency (W+R) team, solely dedicated to caring for employees’ wellness. They have over 100 mental health professionals including psychologists, psychiatrists, certified life coaches, and researchers. The team offers free W&R programs made available 24/7 and psychoeducational programs that improve one’s well-being and build resilience. Through Cirrus, coaches and mental health professionals are always available through different virtual channels. 

TaskUs also has different Employee Resource Groups (ERGs) in each region. These ERGs are voluntary, employee-led organizations that exist to put forward employee advocacies, representing TaskUs’ diverse working communities such as the LGBTQIA+, People with Disabilities, people of color, women, and army veteran employees among others.

Above all, TaskUs’ workplace culture is globally recognized and continues to be a recipient of various accolades such as a Gold Stevie Award for Company of the Year (2022), Comparably’s Best Global Culture, Best Company Outlook (2022), and Best Company for Diversity (2020-2021), Silver Stevie Award for DE&I (2021), and was an honoree in San Antonio Business Journal’s Diversity & Inclusion Awards (2021). 

With Cirrus as TaskUs’ permanent W@H model, it brings the promise of a full-time, home-based career for the European market that is here to stay.

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