How can businesses find the right balance between automation and the human touch to deliver an optimal customer experience (CX)?
Find out from TaskUs and Mavenoid CX and engineering experts as they discuss maximizing value with AI and human agents, boosting customer satisfaction through proactive, data-driven support, and minimizing risks with the right solutions.
Please join TaskUs experts and trust & safety leaders from across industries for an organized meet up in a casual setting.
The night will open with a forward-looking panel discussion around trends in optimizing user engagement, battling disinformation and maintaining election integrity. Speakers will focus on real examples of what’s working and what’s not.
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Please join TaskUs and CX leaders from across industries for a relaxed, festive evening to network and wrap up the year.
Enjoy cocktails and bites plus a scenic horse-drawn carriage journey through the holiday lights of Highland Park.
Chat with our experts at the Forrester B2B Summit EMEA for insights on scaling your sales function, building growth mindset-focused teams and applying technology to amplify results.
Plus, don’t miss the Spotlight Session with TaskUs’ VP of Sales and Lead Gen Services, Phil Hernandez, on how to boost growth and solve revenue challenges with sales outsourcing.
The TSPA APAC Summit brings together trust and safety professionals who are responsible for keeping online platforms and communities safe.
Our industry-recognized Trust + Safety team will be there to share best practices and the latest in psychological health, misinformation, mentorship and wellness programming. Don’t miss their sessions!
Learn more about our Trust + Safety solutions >
Speak with our experts Rachel Lutz Guevara, Scott Peters and Isabella Lettieri at the 2024 Behavioral Tech Conference for insights on delivering exceptional member experience through highly skilled teams, cutting-edge tools and a holistic approach to employee well-being.
Rachel will also join the panel discussion, “Yes, E Should be Included in DEI,” to share her view on why equity is important for effective mental health strategies and employee benefit structures, plus the potential risks of neglecting it in today’s diverse work environment.
Financial service companies must deliver customer service excellence and, at the same time, ensure robust security. We help banks, credit unions and fintech platforms achieve both with our expert teams bolstered by AI.
Catch us at MoneyLIVE North America and speak with our experts about innovative, scalable and secure solutions to move your business forward.
See Financial Services solutions >
TaskUs, a proud Scholarship Sponsor of TrustCon 2024, shares expertise from our award-winning team. This event brings together Trust & Safety professionals from all over the world to connect, share, network, and learn from each other.
Book a time to speak with one of our leaders >
In this discussion with PixieBrix, a panel of experts will discuss trends, best practices, and real-world use cases for AI in CX.
We’ll cover new ways of thinking, advanced strategies and the latest tools that can boost your CX, enhance your trust and safety practices and reduce risk — all to move your business Forward.
Register for the event >
TaskUs, a proud Scholarship Sponsor of TrustCon 2024, shares expertise from our award-winning team. This event brings together Trust & Safety professionals from all over the world to connect, share, network, and learn from each other.
Book a time to speak with one of our leaders >
In this discussion with PixieBrix, a panel of experts will discuss trends, best practices, and real-world use cases for AI in CX.
Even as we grapple with the Information Age’s more disruptive trends — social media, e-commerce, and the gig-economy, to name a few — we are nonetheless in its infancy. In this webinar, Ken Aizawa, Head of AI at TheTake, examines these trends and charts a future in which artificial intelligence and data become the lingua franca of digital commerce.
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Explore the human side of CX through the different lenses of experts, leaders, and innovators. Uncover their unique insights in the world of customer experience.
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Discover strategies and real-world use cases to implement GenAI with safety and security in mind.
Together with Mark Little, CEO and co-founder of Kinzen and Phil Tomlinson, VP of Content Security at TaskUs, we have unraveled the origins of online disinformation, followed its evolution, and most importantly, found out what we can do to flatten its curve.
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We’ve gathered some of the world’s most disruptive companies for an exclusive CX Summit both online and offline at Austin, Texas to learn share insights arising from strong human and tech partnerships in the new world. With keynote sessions by multiple best-selling author, Simon Sinek, and Chime’s COO, Mark Troughton, leaders discover how human and technology can be integrated to thrive in an evolving landscape.
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CX leaders of some of the most distruptive and innovative companies gathered at the CX Summit last 2018 in San Francisco, California to discuss the future of customer experience.
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What makes a good partner? TaskUs Senior Director for Client Services Merideth Evans chats with Indeed Group Leader Prabhu Kannan and Senior Operations Vendor Manager Laura Narvaiz on the non-negotiable qualities of a partner vendor and how these helped Indeed respond to the COVID-19 pandemic.
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Any organizational change can meet internal resistance and the same is true for first-time outsourcers. How can business leaders pick the right partner and make sure they are culture-fit?
For LaNae Rueda, Head of Global Customer Experience for Vivino, the secret sauce to successful customer experience is personalization based on data, user-generated ratings, and reviews.
At the Spring 2019 CX Summit in New York, we tackled leadership challenges, the future of operations, a deep dive on AI and chatbots, and best practices in scaling up organizations with some of the most innovative companies in the world like Microsoft, Samsung, and Facebook.
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TaskUs hosted its annual TaskUs CX Summit as a virtual event on May 21st, 2020. The COVID-19 pandemic and its subsequent impact on how companies operate their businesses had created a new and unexpected dimension to the Summit. In addition to best practices and behind-the-curtain conversations the event has become known for, it held sessions that directly addressed the challenges brands were currently facing.
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COVID-19 shook both the lives and livelihoods of the world overnight. Where some were disproportionately disadvantaged and struggled to remain afloat, others flourished (or continued to flourish) despite the turmoil, paradigm shift, and ongoing recession. At the CX Summit Fall 2020, we were joined by Zoom, Etsy, and Uber in talks about how resilience, speed, agility, and purpose formed the framework that led decision-makers in their make-or-break response to the pandemic.
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