Speakers
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Janelle Sallenave
Janelle oversees member experience and customer care at Chime. She previously ran UberEats US and Canada, more than doubling gross revenue and turning the business profitable. She also held leadership roles at Charles Schwab & Co. -
John DeVine
John oversees a global workforce of 2,500 full-time employees and 70,000+ contingent workers supporting Meta’s platforms across 170+ countries. He has 13 years of US Navy experience and previously worked at McKinsey & Company. -
Todd McReynolds
Todd oversees LegalZoom partners and customer care. He was previously SVP at Sykes Enterprise prior to joining LegalZoom and has over 23 years of experience in the industry. -
Brendan Nugent
Brendan oversees Etsy’s global outsourced operations, seller onboarding technologies and marketplace compliance. He is also a Board Member of Etsy Ireland UC. Before joining Etsy, he ran large-scale operations at Meta and Apple. -
Todd Schiller
Before founding PixieBrix, Todd built knowledge management and business analytics tools for the world’s leading hedge funds and consumer companies. He holds a Ph.D. in Computer Science from the University of Washington. -
Harnalli DeepaSwamy
Deepa leads data and AI/ML strategy at Forge Global. She has 20 years of experience and led data initiatives at JPMorgan Chase, Rodan & Fields, Macy's and Wells Fargo. She’s also a member of CDO Magazine's Global Editorial Board. -
Casper Sorensen
Casper leads Coinbase’s CX, Compliance, Tech and IT teams, building infrastructure for top-tier customer service. Previously, he scaled Amazon’s global customer support and led finance at Capital One’s tech and online banking. -
Randy Joshi
Randy is responsible for safeguarding customer and user data across a diverse range of products and services. He has led large-scale investigations, navigated complex regulatory scrutiny and successfully mitigated data breaches. -
Nick Chong
Nick has an extensive background in technology, market development and product strategy. He previously led Zoom’s global customer support organization and held senior leadership roles at Cisco Systems, Perfigo and Intruvert. -
Kim Nelson
Kim joined Uber in 2022 and oversees support operations for riders, earners, eaters and merchants. A tech veteran with over 20 years of experience, she previously held leadership roles at Microsoft, Comcast and Convergys. -
Raj Venkata
Raj Venkata is an experienced MedDev executive with over 18 years of experience in developing and commercializing medical devices. He is currently at Align Technology, leading AI transformation in clinics offering Invisalign treatment worldwide. -
FX Leduc
FX provides unique data to Frontier AI builders such as Mistral AI, AI2 and the US Department of Defense. He has been an entrepreneur for 20 years, successfully developing 3 companies before starting Kili Technology 6 years ago. -
Sugata Basu
Sugata is a tech executive with 20+ years of experience. She currently leads Google’s Consumer Monetization team and has previously held leadership roles at Meta and Twitter, with extensive background in fraud and financial crime. -
Anant Singh
Anant is a seasoned GTM strategist leading growth at Sanas, a pioneer in real-time speech-to-speech understanding. He has previously worked at companies like Akamai and Observe.AI, helping businesses solve real-world challenges.
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George Zhang
George leads the global user experience (UX) team at Brightly Software, a Siemens company. He has over 20 years of experience and previously managed UX teams at companies like Google, Uber and Course Hero.
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Adeline Ley
Adeline has 11 years of experience in corporate law, M&A and operations. She has led the turnaround at MedOptions, resulting in its acquisition by LifeStance Health, and transformation initiatives within healthcare operations.
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Paul Andersen
Paul leads Kustomer’s Solutions Consulting team. Prior to Kustomer, he was a lead solutions consultant at Salesforce. With 20+ years of experience in CX technology, he has witnessed the evolution from phone to email and now to AI.
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Samantha Kane
Samantha leads strategic initiatives to enhance efficiency, productivity and customer satisfaction at Grow Therapy. She also serves as an advisor for the Customer Experience (CX) program at the CU Leeds School of Business.
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Sami Ghoche
Before Forethought, Sami worked as a senior machine learning engineer at LinkedIn, improving the relevance of the newsfeed through AI and ML. In 2019, he was recognized on the Forbes 30 Under 30 list in enterprise technology.
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Camille Dredge
Camille drives innovations to position Waymo at the forefront of AV technology. She brings a wealth of experience and leadership in technology and business operations, having worked previously at Apple, Nest Labs and Google.
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Jayne Aclan
Jayne is responsible for ensuring safe rides for both robotaxis and riders. She has 9+ years of experience in the autonomous vehicle industry and was recently published in the New York Times for her work in remote operations.
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