Creating
Customer-Centric Product Support: Where Human Ingenuity Meets AI Applications

Businesses often use AI as a shortcut to fewer live calls and chats. While this path might reduce operational expenses, there are other costs to consider. Many customer issues fall into a “messy middle” — problems too complex for chatbots to handle yet too simple to require human support.

How can businesses find the right balance between automation and the human touch to deliver an optimal customer experience (CX)?

Find out from TaskUs and Mavenoid CX and engineering experts as they discuss:

• The areas where AI and human agents drive the most value
• How data-driven, proactive support boosts customer satisfaction and retention
• Why the right solution minimizes risks