Managing Hourly Demand Spikes
Managing Hourly Demand Spikes
Driving Customer Satisfaction During Peak Delivery Hours
An on-demand food delivery company was buried with inquiries during peak demand periods. Canceled orders and refunds were rampant, and revenue and CSAT began to take a concerning dip.
Download our case study and learn how TaskUs partnered with one of the world’s largest on-demand delivery companies to:
- Decrease average handle time by 72%
- Drive cost per call down by 40% in 45 days
- Increase average ratings from diners and customers
References
