For self-driving cars, every mile presents countless variables — from sudden road closures and unexpected obstacles to unpredictable weather. The true challenge isn’t anticipating these types of scenarios, but ensuring proper response when they inevitably occur — beyond just changing an algorithm. True safety would depend on human specialists. 

To expand into new cities, one leading autonomous vehicle (AV) company needed to scale its remote assistance program — people who provide the safety net supporting the fleet. But relying on temporary help wouldn’t be enough to scale as operations grew.  

That’s why the company turned to TaskUs: to build and manage a dedicated team — experts to monitor vehicle performance in real-time, analyze complex scenarios, make proper decisions accordingly and send alternative routes to all the AVs, fast. 

Read the case study to find out how: 

• The right team drives better performance
• Blending theoretical and hands-on training accelerates proficiency
• A fatigue management program raises accuracy and consistency