TaskUs CEO, Bryce Maddock, on AI and BPO jobs

In recent years, AI has been seen as a threat to some jobs, especially in the BPO industry. In an article for The Straits Times, TaskUs CEO and Co-Founder Bryce Maddock shares a different take.

Rather than replacing workers, TaskUs believes AI will empower more human achievement. 

We use tools to automate repetitive tasks and help select the best responses so teammates can focus on more complex work. Ultimately, this approach leads to increased work fulfillment and higher employee satisfaction.